Social Performance Report: ECLOF Kenya
ECLOF Kenya is a medium-sized MFI. Through a country-wide network of branches, it targets Kenya’s working poor, particularly women, with financial and related non-financial services. 300 staff serve more than 55,000 clients, most of them reside in rural areas. Nearly a quarter of the clients make a living on agriculture.
As part of its social performance management, ECLOF International conducts social audits of its network members, supports their capacity building and monitors their social performance through a reporting framework. As part of this framework, ECLOF issues social performance reports about individual member institutions. This is the 2nd report about ECLOF Kenya.
ECLOF Kenya puts clients at the center of all strategic and operational decisions. Clients are protected systematically in accordance with the Client Protection Principles. ECLOF Kenya values transparency: Loan conditions are communicated actively and transparently to clients. Loan officers even conduct exercises in computing their interest and fees with all new clients.
A trained Product Development Committee meets bi-monthly to review and improve services and delivery channels on the basis of client feedback. Well-designed and regularly reviewed products help clients cope with emergencies, invest in economic opportunities, build assets and manage their daily and life cycle financial needs. Innovative products bundle financial and non-financial services, whether it be in the area of clean energy, water & sanitation or value chain financing of dairy farmers.
Social Performance Report 2018: ECLOF Kenya [241.67 KB]